THE STILL AND BLOOM PRIVACY POLICY

 

The Still and Bloom, LLC (“S+B”) is committed to the privacy of your information. This Privacy Policy is meant to help you understand the information we collect, why we collect it, and how you can manage it. This Policy applies to our website at www.thestillandbloom.com/ (the “Site”) and any related communications, marketing, newsletters, educational services, events, coaching services, or other services (the “Services”). By using our Site, by requesting information through our Site, or by purchasing our Services, you are acknowledging that you have read, understood, and accept this Privacy Policy. The Privacy Policy is available at www.thestillandbloom.com/privacy-policy/.

In this Privacy Policy, any use of the words "you," "yours," or similar expressions refers to users of this Site and our Services, as well as any other individuals whose information we collect and process. References to "we," "us,” "our" or similar expressions refer to S+B.

This Policy does not extend to anyone whose personal information is not under our control or management, including data that is collected by other websites that you may visit before or after this Site, and which are not governed by this Privacy Policy. We are not responsible for the data protection or privacy policies of any other websites, and accept no responsibility or liability for those policies. Please carefully check the policies of other websites and services you use before you visit or submit personal information.

1. Information We Collect

1.1. Information We Collect and Receive. In order for you to use our Site and Services, we need to collect and process certain types of information. Depending on your use of our Site and Services, this may include:

  1. Information you provide to us by completing forms on our website: For example, your name, contact, and address information, and any other information you may provide in the form(s) on our website;
  2. Information you provide to us by contacting us: Any personal information you may provide to us when you email or call us, such as name, phone number, company name, email address, and any other details you provide in your communications. S+B may also request your contact information for the purposes of having someone contact you for additional information, or in response to your request for information from us;
  3. Information about your activity through our Site or Services, including your device information, such as your IP address, the type of device or browser you use, and your actions on the Site;
  4. Transaction information when you purchase or use our Services: For example, if you make purchases with your credit card, we may use your credit card information for billing, and credit card validation purposes; and
  5. Information you provide in connection with your request for or utilization of any Services, such as information about your goals, your likes, your dislikes, and similar information pertinent to your use of the Site and Services.

We will only use personal information to provide you with information, products, or services you have requested, or for other purposes set out in this Policy. Personal information does not include aggregate information from which individual identities have been removed.

1.2. Information from Children. S+B does not knowingly solicit or collect any personal information from anyone under 13 years of age, and children under 13 are not permitted to register for or use our Site or Services, including by subscribing to receive information from S+B. Parents can contact our customer service department to access, change, or delete the personal information that has been submitted by a child. If we become aware that a child under the age of 13 has provided us with personal information, we will delete it.

1.3. Cookies and Tracers. We may use cookies and similar technologies (e.g., web beacons, pixels, ad tags and device identifiers) to recognize you and/or your device(s) on, off and across the Site and different Services and devices. You can view our full Cookie Policy in Section 10 of this Privacy Policy.

 

2. How We Use Information

S+B may use the personal information we collect for the following purposes:

  1. To deliver our products and services;
  2. To provide customer service and support services; 
  3. To keep your information secure such as by monitoring for security irregularities, and to be able to verify your identity and contact information;
  4. To alert you about product updates, special offers, updated information and other news and services from S+B;
  5. To ensure our Site and Services are relevant to you and your interests;
  6. To help us create and publish content most relevant to you; and
  7. To contact you in response to sign up forms or requests such as our contact form(s). 

 

3. How Information May Be Shared

S+B will never sell or rent any of your personal information, and we will never share your personal information publicly without your consent. However, we may share your information with certain trusted third-party service providers for a business purpose, such as to help us provide, improve, promote, or protect our Site, products, and Services, and to help us provide more specific and applicable information as part of our communications with you. For example, we may store the information described in Section 1.1 above with a third-party data storage service to support delivery of our Services and respond to customer service requests. Whenever we share data with third-party service providers, we require that they use your information only for the purposes we’ve authorized, and that they protect your personal information at least to the same standards we do.

We also reserve the right to disclose personal information when it is reasonably necessary to conduct our business, protect S+B’s legal rights and property, and to comply with the law, law enforcement requests, or other legal obligations. Except as set forth in this Privacy Policy, your personal information is never shared with any individual or other organization.

 

4. Protection of your Personal Information

We take the security of your personal information seriously and follow industry-standard practices to protect the data we collect and process. S+B has therefore put in place commercially reasonable physical, electronic, and managerial procedures to safeguard and secure the personal information that S+B collects. Access to personal information will be restricted to our authorized personnel who require the information in order to perform their duties properly. In addition, access will be limited to only that information that is strictly necessary for the performance of those duties.

Remember, the safety and security of your information also depends on you. No method of transmission over the internet or electronic storage is completely secure, so S+B cannot guarantee its absolute security.

 

5. Data Transfers

Because S+B is a US-based company, your information may be collected and processed in the United States. Additionally, as part of the products and services offered to you through our Site, the information which we collect about you may be transferred to, and stored in, one or more countries other than where you currently reside. For example, this may occur if any of our servers or third-party service providers are located in a country other than yours. These countries may have different data protection laws than your current residence. However, if we transfer your information in this way, we will put in place appropriate protection to make sure your personal data remains adequately protected and is treated in line with this Privacy Policy.

 

6. Basis for Processing - European Union Residents

Data protection law in Europe requires a “lawful basis” for collecting and retaining personal information from residents of the European Economic Area. Our lawful bases include:

  • Performing any contracts we have with you: In certain circumstances, we need your personal data to comply with our contractual obligation to deliver our Services, and assist with any questions you may have.
  • Consent: we may ask your consent to process your personal information in some situations.
  • Legal compliance: Sometimes the law says we need to collect and use your data. 
  • Legitimate interests: This is a term in data protection law that allows us to process your personal information if we have a fair reason to use your data, and only if we do so in ways which do not hurt your interests and rights. We sometimes require your data to pursue our legitimate interests in running our business, including for delivering our Services, fraud prevention, quality assurance, and marketing purposes, as long as our use of your data does not materially impact your rights, freedom, or interests. This allows us to improve and develop the quality of the online experience we offer all our users.
  • Email Notifications

We try to keep email communications to a minimum, and give you the ability to opt-in to any marketing communications we send. For example, we may send you email relating to the Services we offer. You may also elect to receive certain marketing email communications, in accordance with your preferences, and from which you may opt-out at any time. You can always opt out of receiving email information or mobile device notifications from S+B (other than certain required communications informing you of the completion of a purchase, user registration, correction of user data, or change of password), by sending us an email at [email protected] stating your request. If we have sent you a promotional email or mobile device notification, you may send us a return email or mobile device communication asking to be omitted from future email or mobile device distributions. This opt-out does not apply to information provided to S+B as a result of a purchase of the Services, product service experience, or other transactions.

 

7. Email Notifications

 

We try to keep email communications to a minimum, and give you the ability to opt-in to any marketing communications we send. For example, we may send you email relating to the Services we offer. You may also elect to receive certain marketing email communications, in accordance with your preferences, and from which you may opt-out at any time. You can always opt out of receiving email information or mobile device notifications from S+B (other than certain required communications informing you of the completion of a purchase, user registration, correction of user data, or change of password), by sending us an email at [email protected] stating your request. If we have sent you a promotional email or mobile device notification, you may send us a return email or mobile device communication asking to be omitted from future email or mobile device distributions. This opt-out does not apply to information provided to S+B as a result of a purchase of the Services, product service experience, or other transactions.

 

8. Retention

We will hold your personal information on our systems for as long as is necessary to perform the relevant processing activity for that information, or as long as is set out in any relevant contract you hold with us. This is a case by case determination that depends on things like the nature of the data, why it is collected, why it is processed, and any relevant legal or operational retention needs. We may also be legally required to hold some types of information to fulfil our statutory obligations. We review our retention periods for personal information on a regular basis. When the relevant processing activity has been completed, we may destroy your data, or alternatively anonymize the data in such a way that you are not personally identifiable, either directly or indirectly.

 

9. Personal Information Requests – U.S. and European Union Residents

Users or Site visitors residing in certain locations, including the European Union and several states in the US, may be afforded certain rights regarding their personal information. Except where an exception or exemption applies, these rights may include the ability to request disclosure of the information we have collected about you, as well as the right to review our data collection practices related to you, the ability to request deletion of your personal information, and the right not to be discriminated against due to your exercise of any of the preceding rights. To ensure that your personal information is accurate and complete, please contact us through the email address below regarding any errors or updates affecting the personal information that we may hold.

You may access the request form available at www.thestillandbloom.com/contact-us, email us at [email protected] or call us at (608) 728-8095 request access to, change of, correction of, or deletion of any personal information that we hold about you. Please provide in the form your name, company name, phone number, email address, and the scope of your request. Residents of eligible states including, without limitation, California, may also designate an authorized agent to exercise certain privacy rights on their behalf and should make any such request by contacting the above email address. To protect your privacy and security, S+B may take additional reasonable steps to verify your identity before granting access to, changing, correcting, or deleting data. We will generally respond to your request for information within 45 days, unless, for reasons beyond our control, a longer response time is necessary, in which case, you will be advised accordingly. Please note that we may retain certain information as required by law or as necessary for our legitimate business purposes. If you are a resident of the US state of Virginia and wish to appeal S+B’s decision on your request for exercise your consumer rights, you may do so by emailing us at [email protected].

We will not discriminate against you for exercising any of your privacy rights. Unless permitted by law, we will not:

  • Deny you goods or services;
  • Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties; 
  • Provide you a different level or quality of goods or services; or
  • Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services. 

 

10. Questions, Comments, or Complaints

If you have questions or comments about this Privacy Policy, or if you are not completely satisfied with this Privacy Policy or its application by us, we invite you to convey your concerns or suggestions to us [email protected]. If you have an applicable disability, you may also contact us at the above email address to request access to this Privacy Policy an alternative format. We will reply as quickly as possible and inform you of the steps, if any, that have been or will be taken in order to address your concern or implement the suggestion. 

S+B strives to satisfy our customers’ and visitors’ privacy concerns. However, if you have contacted S+B about your issue and are still unhappy with our response, and if you are also a resident of the European Economic Area, subject to applicable law, you may contact your local EU Data Protection Authority (DPA) regarding your issue. More information is available here. 

 

11. Cookie Policy

11.1 Introduction

This policy explains our use of cookies and related technologies that we use to operate, improve, and protect our Site. We ask that you read this Cookie Policy carefully as it contains important information on our use of cookies or similar technologies on our website.

11.2 What Cookies Are

A cookie is a small file that is placed onto your device (e.g., computer, smartphone or other electronic device) that stores information when you visit a website. Pixel tags (also called web beacons, clear gifs, or tags) are a similar technology that consists of small images or snippets of code that can help the website owners learn how you interact with websites and emails.

11.3 Why We Use Cookies

S+B uses cookies and related technologies on our website to help us recognize your device as a repeat visitor, and enable certain website features and functionalities. Some of this data will be aggregated or statistical, which means that we will not be able to identify you individually.

Specifically, we use cookies and other similar technologies on this website to:

  • Recognize you whenever you visit this website;
  • Support and security features on our website;
  • Obtain information about your preferences and use of our website;
  • Carry out research and statistical analysis to help improve our content, products, and services, and to help us better understand our users’ requirements; 
  • Improve the speed and performance of our website and services; and
  • Make your online experience more enjoyable and efficient

11.4 Types of Cookies

The cookies we place on your device fall into one of the following two categories:

  • Session cookies: these allow our website to link your actions during a particular browser session. These expire each time you close your browser and do not remain on your device afterwards.
  • Persistent cookies: these are stored on your device in between browser sessions. These allow your preferences or actions across our website to be remembered. These will remain on your device until they expire, or you delete them from your cache.

The cookies that we place on your device may also be: 

  • Strictly necessary cookies: these cookies are essential for you to be able to navigate our website and use its features. Without these cookies, the services you have asked for could not be provided.
  • Performance cookies: these cookies collect information about how you use our website, for example, which pages you go to most often. These cookies do not collect personally identifiable information about you. All information collected by these cookies is aggregated and anonymous, and is only used to improve how our website works.
  • Functionality cookies: these cookies allow our website to remember the choices you make (such as your user name, language, last action, and search preferences) and provide enhanced, more personal features. The information collected by these cookies is anonymous and cannot track your browsing activity on other websites.
  • Marketing cookies: also known as advertising cookies, these cookies are used to deliver advertisements more relevant to you and your interests. These cookies are also used to limit the number of times you see an advertisement on our website and help measure the effectiveness of the advertising campaign; this is sometimes referred to as online behavioral advertising. In some cases, our partners may use cookies to provide us with information about your interactions with their services. These cookies remember that you have visited a website, and this information is shared with other organizations such as advertisers. Those third-party cookies would be subject to the third party service’s policies.

You can opt-out of online behavioral advertising cookies and similar technologies by using the Digital Advertising Alliance’s Consumer Choice Tool available here, or if located in the European Union you can make your choices here. Please note that you may continue to receive generic ads.

11.5 Controlling Cookies

Your browser may give you options to control some types of cookies. If you do not want to accept those cookies you can control, you can change your browser settings so certain types of cookies are not accepted. To control flash cookies, which cannot be disabled through browsers, please see: hwww.macromedia.com/support/documentation/en/flashplayer/help/settings_manager07.html. 

If you turn off any cookies, please be aware that you may lose some of the functionality of this website. For more information about cookies and how to disable them please check one or more of the following resources: http://www.allaboutcookies.org/ and https://ico.org.uk/for-the-public/online/cookies/.

11.6 Consent to Use Cookies

By accessing or using the Site, you acknowledge that you have reviewed the Cookie Policy set forth in this Section as well as the rest of the Privacy Policy, and that you have consented to our use of cookies for the purposes described in this Policy.

11.7 How to Contact Us

Please contact us if you have any questions about this Cookie Policy or the information we hold about you. You can reach us by email at [email protected].

11.8 Our Do Not Track Policy

Certain browsers have “do not track” features that allow you to tell a website not to track you over time and across websites. These features are not all uniform. We do not currently respond to those signals. If you block cookies, certain features on our sites may not work. If you block or reject cookies, not all of the tracking described here will stop. Many of these options are specific to your device or browser.

 

12. Updates and Changes to Privacy Policy and Cookie Policy

This Privacy Policy and Cookie Policy is effective as of August 10th, 2023. We may update the Policy from time to time and will be posted at [email protected]. If we do, we’ll let you know about any material changes, either by notifying you on the Site or by sending you an email. Any updates to this Policy will not apply retroactively. If you keep using our Site or Services after a change, that means you accept this Policy. 

 

The Still and Bloom, LLC is a Wisconsin limited liability company with a mailing address of 317 4th Street South, #296, La Crosse, WI 54601, USA.